1. Scope

The general conditions of sale (hereinafter referred to as "GTC") apply to all orders placed and contracts entered into (hereinafter referred to as "order") via the Ruby's Miracle Berry GmbH online store (hereinafter referred to as "rubysmiracleberry.com"). rubysmiracleberry.com reserves the right to modify the GTC. The version of the GTC valid at the time of the order applies. It cannot be changed unilaterally for the order in question.

2. Offer

The offer is aimed at natural or legal persons who have their address worldwide. The offer is valid as long as it appears in the online store, while stocks last. Price and assortment changes are possible at any time. The images presented in advertisements, flyers, online store, etc., as well as all of the information concerning the products (list of ingredients, nutritional values, Food Facts, indications relating to allergens, etc.) serve as illustration for information only and are not contractual. The specific indications on the product packaging are decisive.

3. Prices

The prices appearing on the product sheets of the internet catalog are prices in €, £ or $, all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the rate of VAT may be reflected in the price of the products. Ruby's Miracle Berry reserves the right to modify its prices at any time, it being understood that the price listed in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased according to the total amount of the order.

The prices of the products displayed at checkout (in the "Verification" step, under "Order details") are authentic. Delivery costs vary depending on the purchase value (value of products excluding delivery costs, deposits and credits), the type of product, the delivery area and the delivery time.

4. Order

The display of products in the online store is not legally binding. This is an online catalog presented for information, to invite customers to order the product through this. rubysmiracleberry.com reserves the right to limit the delivery quantities for certain products and not to make the delivery if the order is particularly heavy or bulky.

A minimum amount applies to each order. The minimum amounts communicated in the online store and in the directive on delivery costs apply. During the first order, the total amount of the basket must not exceed €. 2000. (payment by credit card or PayPal).

After transmission of the order, the customer automatically receives an acknowledgment of receipt, which confirms that the order has reached Rubysmiracleberry.com. The customer can no longer complete or cancel their order once it has been processed in one of our logistics centers. If an order is completed, the original order serves as the basis for calculation, however any special offers and discounts valid at the time of addition are taken into account. rubysmiracleberry.com online can, without justification, refuse all or part of the order. In this case, the customer is informed and any payments already made are refunded. All other claims are excluded, in particular products that are not available are not delivered later. Products temporarily unavailable cannot be reserved.

5. Conclusion of the contract

The contract comes into force when the customer has placed his order and when this order has been accepted electronically by Rubysmiracleberry.com The customer can complete or cancel an order only until the latter is processed in our preparation site of orders.

6. Delivery

Delivery zone

The delivery service is available worldwide. After confirmation of the order by rubysmiracleberry.com, the items ordered are delivered to the delivery address specified by the customer.

Delivery delay


The time ranges available for delivery can be viewed in the online store and can be selected by the customer for a given order. It is not possible to set a specific delivery time within the delivery time range.

No deliveries are made on Sundays or official national and cantonal holidays. If the customer is not on site at the time of delivery and if he has not given specific instructions for delivery, the goods are left in front of the house or apartment, or at the reception or in front of the entrance to the company. Depending on the delivery window given, the goods can be delivered to a neighbor living in the same building, if the customer has mentioned his address and telephone number in the "Optional information" section of his customer account before ordering. Since the customer's mailbox belongs to a mailbox system, the delivery person will deposit a withdrawal notice in the mailbox. The customer will then have to collect the delivery from the corresponding post office.

The customer assumes responsibility for the products delivered, even if he has not received them himself or if they are dropped off outside the door of his home or business or at a neighbor in his absence.

Shipping costs

The delivery costs depend on the value of the products ordered (minimum amount excluding delivery costs, deposit and assets). The delivery costs communicated in the online store and in the delivery costs directive apply. The delivery costs appear in the basket and on the invoice as an additional position.

7. Warranty


Rubysmiracleberry.com guarantees the delivery of quality products. Your satisfaction is our first priority and we want to provide you with impeccable service.

If the customer is not satisfied with the products delivered, he can contact our Customer Service by phone on +41 76 548 40 03 or by e-mail at info@rubysmiracleberry.com. In order to benefit from our "satisfied or refunded" guarantee, any complaint must reach us upon receipt of the goods, that is to say the same day of delivery. Hidden faults are to be reported to Customer Service upon detection. The amount corresponding to the defective goods will be credited to the customer account. This credit is valid for one year. Rubysmiracleberry.com reserves the right to request proof of the defect from the customer before crediting their account.

The "satisfied or reimbursed" guarantee covers defects related to the following aspects: quality and degree of maturity of the fruit, non-compliance with the consumption deadline, breakage during transport, incomplete deliveries, manufacturing or packaging defect.

Products whose intrinsic qualities do not correspond to the expectations of the client (e.g. taste properties), fruits whose deterioration is due to late receipt by the client as well as products ordered in error are not refundable.


Rubysmiracleberry.com ensures that the information given on the products (eg nutrition, dimensions, weight) is correct.

8. Complaint

If products are delivered with visible damage to the packaging or content, the customer must immediately notify the delivery person and refuse receipt notwithstanding their rights under the warranty for defects. The customer must imperatively be given a delivery confirmation notice by the delivery person. Any damage related to transportation must also be reported immediately to rubysmiracleberry.com.

Furthermore, it is the customer's responsibility to immediately check the products ordered upon receipt and to store them correctly. In the event of faults or divergences from the order, it is advisable to notify rubysmiracleberry.com customer service on the same day of delivery either by telephone on +41 (0) 765 484 003 or by e-mail at info@rubysmiracleberry.com. Thereafter, only hidden defects can still be the subject of a complaint and must be immediately communicated after their discovery to the customer service of rubysmiracleberry.com. The amount paid by the customer for the defective goods is credited to the customer account. rubysmiracleberry.com reserves the right to require proof of the defect.

9. Return conditions

No returns accepted.

10. Prohibition of resale of products

Any trade in products purchased for industrial or commercial purposes is prohibited. Violations of this rule may result in the loss of the service linked to the product purchased and of the rights to damages, as well as claims for restitution of profits vis-à-vis the original purchaser of the product and the persons who made the acquisition of the product. People who violate these provisions can be excluded from purchasing products.

11. Payment

Payments must be made in Euros, Pounds Sterling or Dollars.

Electronic means of payment

The accepted means of payment are credit cards (Visa, Mastercard, American Express), PayPal and debit cards (Postcard). In the event of payment by credit card, PayPal or debit, the direct debit takes place after processing the order in the logistics center of rubysmiracleberry.com.

Late payment

If the customer is late in full or in part, all unpaid amounts in whatever form are due immediately and rubysmiracleberry.com may demand payment without delay. In the event of late payment, rubysmiracleberry.com is under no obligation to accept new orders or make pending deliveries.

In the event of late payment, rubysmiracleberry.com reserves the right to charge recall costs and default interest. All costs related to obtaining payment of overdue receivables are the responsibility of the customer. In the event of unsuccessful summons, the amounts invoiced may be transferred to a collection company. The collection company will assert the unpaid amounts in its own name and for its own account. It may collect additional application fees and default interest from the due date.

Refunds, credit

If the customer is entitled to a refund or a credit, the amount due will be credited to his customer account, which can be used for the next purchase at Rubysmiracleberry.com within one year. After this time, the credit will expire.

Rubysmiracleberry.com vouchers are in no way resalable and cannot be sold or auctioned. Only one voucher can be used per order.

Customer creditworthiness

Rubysmiracleberry.com reserves the right to examine the creditworthiness of a client. By ordering, the customer agrees to such a credit check.

Rubysmiracleberry.com reserves the right to require payment in advance or a customer guarantee before delivering the order.

Rubysmiracleberry.com may cancel or suspend a customer's order if the latter is insolvent, if one or more of his invoices are unpaid or if Rubysmiracleberry.com has reasonable grounds to believe that the customer is acting with fraudulent intent.

12. Applicable law and place of jurisdiction

Swiss substantive law applies to the legal relationship between rubysmiracleberry.com and the customer, excluding the provisions on legal conflicts and the Vienna Convention.

The place of jurisdiction for natural persons is Zurich or the place of domicile of the client. The exclusive place of jurisdiction for legal persons is Zurich.

13. Contact and customer service

Do you have a question? Check out our FAQs! You will find the most frequent questions and answers there.

For any questions, please contact rubysmiracleberry.com customer service by telephone on +41 (0) 765 484 003 or by email at info@rubysmiracleberry.com.

14. Directive on delivery costs

Minimum order amount

The minimum value per order at rubysmiracleberry.com is EUR 20.-. All minimum values do not include delivery costs, deposits and assets.

Shipping cost

In addition to the final price, the following delivery costs are taken with each order.

CHF 7.90 from a minimum value of CHF 99.–;

CHF4.90 from a minimum value of CHF 160.–;

CHF2.90 from a minimum value of CHF 200.–.

15. Privacy policy

The Online Shop and all the available content on the rubysmiracleberry online store (hereinafter referred to as "content") are protected by copyright and are the exclusive and exhaustive property of rubysmiracleberry, unless otherwise provided concluded. The Online Shop may contains warnings relating to the protection and exploitation rights of third parties, which the customer must take into account. Reproduction (full or partial), dissemination, transmission (electronic or by other means), modification, linking or use of content for public or commercial purposes is prohibited without the prior written permission of rubysmiracleberry.